Quality Warranty
The customer comes first
You are not satisfied with your product? ODR will make every effort to deliver again WITHIN 24 HOURS!
Unconditional
» A delivery date is a delivery date, if not kept: a substantial discount
» Your shipment is late? FREE shipping!
» Offers are on your desk within 24 hours
» Urgent productions WITHOUT any extra charges!
» You still have a complaint? Your complaint will be addressed within 1 HOUR!
» Short lines of communication between you and an expert member of staff!
Sincerety
» Service with a smile
» One contact
» Your problem is a challenge we gladly accept
» We’re committed to making you feel at home with us
No empty promises, but cast-iron guarantees. To permanently guarantee this to all our customers we have created a few simple conditions. These are not intended as ‘small print’ to avoid responsibilities but they are simple rules that keep things transparent and honest for you and for us.